FAQ

 

What types of products do you offer?

At GlobalDavia.com, we proudly offer a curated selection of innovative kitchen and dining products. From stunning double-walled glass coffee mugs that keep your beverages hot without burning your hands, to high-efficiency salad spinners that make meal prep a breeze, our products are designed to elevate your culinary experience and inspire your inner chef!

How can I place an order?

Placing an order is simple! Just browse our collection, select the items you love, and add them to your cart. Once you’re ready, proceed to checkout where you can enter your shipping information and payment details. Before you know it, your new kitchen essentials will be on their way to you!

What is your return policy?

We understand that sometimes things don’t work out. That’s why we offer a 30-day return policy! If you’re not completely satisfied with your purchase, you can request a return within 30 days of receiving your item. Just make sure it’s in its original condition, and we’ll guide you through the return process!

How long does shipping take?

Shipping times can vary based on your location and the shipping method selected at checkout. Typically, you can expect your order to arrive within a few business days. We strive to process and ship your order as quickly as possible, so you can start enjoying your new kitchen products without delay!

Do you offer international shipping?

Yes! We are thrilled to offer international shipping to bring our innovative kitchen products to customers around the globe. During checkout, you can select your country to see available shipping options and rates.

What should I do if my item arrives damaged?

Your satisfaction is our top priority! If your item arrives damaged or defective, please inspect it upon receipt and contact us immediately. We’ll evaluate the issue and work to make it right, ensuring you have a delightful shopping experience with us!

Can I change or cancel my order after it’s been placed?

We understand that sometimes plans change! If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before your order is processed and shipped.

How can I contact customer service?

If you have any questions or need assistance, our friendly customer service team is here to help! You can reach us via email at globaldavia@gmail.com or by phone at 18575655587. We’re available every day from 8:00 AM to 7:00 PM to assist you!

 

What types of kitchen tools do you offer?

GLOBALDAVIA.COM specializes in a diverse range of innovative kitchen tools designed to enhance your cooking experience. Our product lineup includes items such as the automatic rolling egg storage box and high-efficiency salad spinners, among others. Each product is crafted from durable materials to meet the needs of both casual cooks and culinary enthusiasts.

How can I ensure the quality of your products?

Our products are manufactured with a focus on quality and convenience. We use high-grade materials that are rigorously tested to ensure durability and performance. This commitment to quality is reflected in our customer satisfaction rates, which consistently exceed 90%.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Customers are required to provide a receipt or proof of purchase when initiating a return.

How do I initiate a return?

To start a return, please contact us at 511familiagonzaga@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.

What should I do if my item is defective or damaged?

We recommend inspecting your order upon reception. If you find that the item is defective, damaged, or incorrect, please contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product without delay.